
Where's my order?
All made-to-order pieces at Lavender Creek Gems have a production time of 6-10 weeks from the date of purchase, depending on the piece you’ve selected. While most rings are completed sooner, we provide this timeline to ensure every detail is perfected. Each ring is custom-made, meaning it isn’t sitting on a shelf waiting to be shipped—it is individually crafted just for you.
From casting to hand-finishing and expert stone setting, each step takes time to meet the exceptional standards we hold for our work. Quality like this isn’t rushed, and the result is a beautifully crafted piece that will last a lifetime. Be sure to check the processing time listed on your specific item for the most accurate timeline.
Since Lavender Creek Gems is entirely run by Brianna, she personally handles every aspect of the business—designing, sourcing gemstones, coordinating production, quality-checking, photography, marketing, customer service, packing, and shipping. Because of this, she does not provide shipping date estimates or send periodic updates during production, as unexpected delays in manufacturing or shipping can happen, and shifting timelines can create unnecessary stress. Instead, you’ll receive an email with tracking details as soon as your order has been prepared for shipment.
If your order is still within the 6-10 week window, it is in progress. If it has been longer and you haven’t received a shipping notification, feel free to reach out, and she’d be happy to check on it for you.
We appreciate your patience and support—it truly means the world. Your ring will be on its way soon!