Build Your Own FAQs & Policies

Getting Started

How does the Build Your Own process work?

Our Build Your Own feature allows you to create a custom ring by selecting both a setting and a gemstone, bringing your dream ring to life—no custom order required! You can begin with either choice—select your setting first or choose your gemstone first, whichever you prefer. Once both are in your cart, simply complete your purchase to begin the process!

Can I purchase just the setting or just the gemstone?

Settings are not available for individual purchase. Each setting must be purchased with a diamond or gemstone from our collection.

If you’re not yet ready to purchase a setting—or if your preferred setting is not currently available—you’re welcome to purchase the stone first. We’ll gladly hold it for you while you prepare to complete your ring.

Please note: stones can only be held for up to 30 days. If no setting has been selected within that timeframe and your order remains incomplete, the gemstone will be refunded minus a 30% restocking fee.

This policy ensures fairness to all customers and allows us to keep our stone offerings current and available. We encourage you to complete your ring selection within the 30-day window to avoid cancellation.

Do I need to choose a gemstone that matches my setting?

Yes, your chosen gemstone must be the same shape as your setting. Not all stones fit every design, so be sure to select a coordinating shape to ensure a proper fit.

What if I forget to add a gemstone or setting to my order?

Both a setting and a gemstone must be purchased together. If you check out with only one, don’t worry—we’ll reach out to you to make sure everything is correct before moving forward. However, to avoid delays, please double-check that both items are in your cart before completing your purchase.

Can I change my gemstone or setting after placing my order?

Changes to your gemstone or setting must be requested within 24 hours of purchase. After that, your order begins the production process and can no longer be modified. This includes switching the center stone, changing the ring size, or selecting a different setting.

Can I provide my own gemstone?

At this time, we only work with gemstones from our own collection and trusted suppliers to ensure quality, compatibility, and for liability reasons. We hope to offer the option to set client-provided stones in the future.

What if I don’t see a gemstone I like?

We frequently update our inventory with new gemstones. If you're looking for something specific, feel free to check back regularly, but we cannot guarantee availability for special requests.

What’s the difference between Build Your Own and Made to Order?

Build Your Own gives you the opportunity to select your own center stone—whether it’s a lab-created diamond, natural diamond, colored diamond, or one-of-a-kind gemstone—and pair it with a preferred setting. It’s a more interactive way to create something meaningful without going through the full custom design process. Because the stone is reserved specifically for the order, all Build Your Own pieces are final sale.

If you do not want to choose your own stone, the Made to Order pieces might be a better fit! These designs feature center stones hand-selected using Brianna’s expertise—carefully chosen for their beauty, quality, and uniqueness. You just simply select your preferred metal and ring size, and the rest is taken care of with the same thoughtful attention to detail Lavender Creek Gems is known for.

Important Note for Gemstones Held for Future Settings

  • Once a gemstone is purchased, you have 7 days to request an exchange.
  • After 7 days, all gemstone sales are final—even if the setting it’s intended for hasn’t launched yet.

This ensures fairness and protects inventory availability, as reserved stones are no longer visible or available for others to purchase.

Customization & Order Details

Can I modify the design of a setting?

Our Build Your Own rings are available as shown and cannot be modified beyond selecting your center stone. For fully custom designs, we offer a separate custom design process.

What metals are available for the settings?

All settings in the Build Your Own collection are available in 14k and 18k gold (yellow, white, and rose) and platinum.

Production & Shipping

What are your shipping policies?

Please see our shipping policies here.

Will I receive tracking information?

Yes, once your order ships, you will receive a tracking number via email or the Shop app. Please note that we do not update tracking until your item is prepared for shipment.

How long does it take for my Build Your Own ring to be made?

All Build Your Own rings are made to order and require approximately 6-8 weeks for production before shipping.

Can I rush my order?

At this time, we are unable to accommodate rush orders. We recommend placing your order a few months in advance of any special occasion to allow for production, shipping, and any unexpected delays.

Should I make plans based on the estimated production times?

We recommend waiting until your ring is in hand before making any plans. While we strive to meet estimated timelines, occasional delays can happen. We want this process to be stress-free for you, so planning ahead with flexibility ensures a smooth experience for all of us!

Diamond Selection

Are these diamonds curated by Brianna?

Our Diamond Selection page features a live feed of lab-created and natural diamonds from trusted, ethical suppliers. While they are not individually hand-selected by Brianna, they are sourced through vetted partners who meet our standards for cut quality and consistency. This gives you access to a broad selection while still aligning with Lavender Creek Gems' values. Should you want Brianna to choose your stone, check out our made-to-order section!

Can I return or exchange a diamond once it’s selected?

All diamond selections are final sale. Because your stone is sourced specifically for you and cannot be resold or restocked, we’re unable to accept returns, exchanges, or cancellations once the order is placed.

Will the diamond be inspected before it's set?

Yes—every diamond selected through our feed is carefully reviewed before we begin crafting your ring. If there’s any concern about the quality or specs not matching the listing, we’ll contact you before proceeding.

Can I request a recommendation from Brianna?

While Brianna isn’t able to personally review every diamond in the feed due to the volume, we’re happy to offer guidance on filtering, specs, and what to look for in a great stone. Feel free to reach out before purchasing for help!

Will my diamond come with a certificate?

Yes, all diamonds available through our feed come with a grading report (typically from IGI or GIA). You’ll receive this certification with your finished ring.

Can I just buy the diamond without a setting?

No, we do not sell loose diamonds. Your chosen diamond must be paired with a Lavender Creek Gems setting and will be crafted into a ring by our expert team. This ensures the integrity, quality, and craftsmanship we stand behind.

Sizing

What if I don’t know my ring size?

We strongly recommend getting sized by a professional jeweler in person before placing your order. While we do offer a free ring sizer (shipping costs apply), in-person sizing is the most accurate way to ensure the perfect fit. Resizing can affect a ring’s integrity, especially for certain designs, so it’s best to order the correct size from the start whenever possible.

Can my ring be resized?

Yes, all of our rings can be safely resized within two finger sizes. However, we are not offering resizing services at this time. You are welcome to have your ring resized locally, but please be aware that we are not liable for any damage caused by another jeweler, and we cannot guarantee their work. If your ring has been altered or worked on by another jeweler, we reserve the right to deny warranty repairs.

Cancellations, Returns & Warranty

Can I return or exchange my ring?

Because each Build Your Own ring is custom-made to your specifications, all sales are final and cannot be returned or exchanged.

Does my ring come with a warranty?

Yes, our Build Your Own rings are covered under the same warranty we offer for all of our pieces. For full details on what is included, please see our Warranty Page.

Can my gemstone be damaged during the setting process?

While rare, unexpected issues can sometimes arise during setting. We take every precaution to minimize this risk by working with only the world’s finest gemstones and expert setters.

What happens if my gemstone is damaged while being set?

If your stone is damaged during setting, we will contact you immediately to discuss the next steps. Because many of our gemstones are one-of-a-kind and cannot be exactly replaced, we will do our best to find a comparable alternative. If no suitable replacement is available, we will work with you to explore the best possible solution.

Am I responsible for the cost of a replacement if my gemstone is damaged during setting?

No, if damage occurs during the setting process, we will provide a replacement of equal value whenever possible. However, since many of our gemstones are unique, an exact match may not always be available. In such cases, we will work with you to find the best alternative.

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