Our Design Your Own feature allows you to create a custom ring by selecting both a setting and a gemstone, bringing your dream ring to life—no custom order required! You can begin with either choice—select your setting first or choose your gemstone first, whichever you prefer. Once both are in your cart, simply complete your purchase to begin the process!

No, we do not sell our settings separately. You must purchase both a setting and a gemstone for your order to proceed.

Yes, your chosen gemstone must be the same shape as your setting. Not all stones fit every design, so be sure to select a coordinating shape to ensure a proper fit.

Both a setting and a gemstone must be purchased together. If you check out with only one, don’t worry—we’ll reach out to you to make sure everything is correct before moving forward. However, to avoid delays, please double-check that both items are in your cart before completing your purchase.

Changes can only be made within 24 hours of purchase. After this period, your order moves into production and cannot be modified.

At this time, we only work with gemstones from our own collection and trusted suppliers to ensure quality, compatibility, and for liability reasons. We hope to offer the option to set client-provided stones in the future.

We frequently update our inventory with new gemstones. If you're looking for something specific, feel free to check back regularly, but we cannot guarantee availability for special requests.

Our Design Your Own rings are available as shown and cannot be modified beyond selecting your center stone. For fully custom designs, we offer a separate custom design process.

All settings in the Design Your Own collection are available in 14k and 18k gold (yellow, white, and rose) and platinum.

Please see our shipping policies here.

Yes, once your order ships, you will receive a tracking number via email or the Shop app. Please note that we do not update tracking until your item is prepared for shipment.

All Design Your Own rings are made to order and require approximately 8 weeks for production before shipping.

At this time, we are unable to accommodate rush orders. We recommend placing your order a few months in advance of any special occasion to allow for production, shipping, and any unexpected delays.

We recommend waiting until your ring is in hand before making any plans. While we strive to meet estimated timelines, occasional delays can happen. We want this process to be stress-free for you, so planning ahead with flexibility ensures a smooth experience for all of us!

We strongly recommend getting sized by a professional jeweler in person before placing your order. While we do offer a free ring sizer (shipping costs apply), in-person sizing is the most accurate way to ensure the perfect fit. Resizing can affect a ring’s integrity, especially for certain designs, so it’s best to order the correct size from the start whenever possible.

Yes, all of our rings can be safely resized within two finger sizes. However, we are not offering resizing services at this time. You are welcome to have your ring resized locally, but please be aware that we are not liable for any damage caused by another jeweler, and we cannot guarantee their work. If your ring has been altered or worked on by another jeweler, we reserve the right to deny warranty repairs.

All cancellations are subject to our standard policies and will incur a 10% restocking fee. We’re happy to assist with any changes or cancellations—please submit your request within 24 hours using our contact form. Requests made after 24 hours cannot be guaranteed.

• Refunds: If you request a refund, you will receive the full amount minus a 10% restocking fee.
• Store Credit: If you prefer store credit, you will receive the full amount as either a gift card or a credit applied to a new order.

Because each Design Your Own ring is custom-made to your specifications, all sales are final and cannot be returned or exchanged.

Yes, our Design Your Own rings are covered under the same warranty we offer for all of our pieces. For full details on what is included, please see our Warranty Page.

While rare, unexpected issues can sometimes arise during setting. We take every precaution to minimize this risk by working with only the world’s finest gemstones and expert setters.

If your stone is damaged during setting, we will contact you immediately to discuss the next steps. Because many of our gemstones are one-of-a-kind and cannot be exactly replaced, we will do our best to find a comparable alternative. If no suitable replacement is available, we will work with you to explore the best possible solution.

No, if damage occurs during the setting process, we will provide a replacement of equal value whenever possible. However, since many of our gemstones are unique, an exact match may not always be available. In such cases, we will work with you to find the best alternative.