Complimentary LCG Jewelry Inspection

This service is for Lavender Creek Gems customers who need to return a piece for repair, such as a lost stone, a prong issue, or other concerns with their ring. Once your request is processed, we will email you a prepaid insured return label along with step-by-step shipping instructions. Once your piece arrives at our studio, we will inspect it and identify the issue. You’ll receive a detailed update and, if a repair is needed, we will provide an estimate for your approval before any work begins.

What’s Included

• Detailed Assessment: Each piece is carefully reviewed to confirm the problem and determine the necessary repair.
• Warranty Repairs: Covered repairs are completed at no cost to you.
• Out-of-Warranty Repairs: If the repair is not covered, we will provide a cost estimate before proceeding.

Cleaning Disclaimer

Please ensure your ring is thoroughly cleaned before shipment. If your piece arrives unclean, a $100 cleaning fee will be applied before service can begin. For guidance, please review our Jewelry Care Guide.

Typical Repairs

Typical repairs include resetting or replacing a lost stone, tightening prongs, and ensuring settings remain secure.

Important: Lavender Creek Gems does not perform prong repairs. If a prong is missing, the piece must be remade in full. A remake ensures that the new prongs are built into the structure of the piece, rather than patched onto weakened metal. This process preserves the long-term durability of your setting and guarantees your jewelry is restored to the same high standards of craftsmanship as when it was originally created.

Shipping & Timeline

• Shipping Costs: Lavender Creek Gems covers insured shipping both to and from our studio.
• Shipping Process: A prepaid return label and shipping instructions will be emailed to you once your order has been processed.
• Turnaround: The timeline for service depends on the work required. Smaller repairs, such as tightening prongs or resetting a stone, are usually completed within 2–3 weeks. If a full remake is needed, the process is more extensive. Each ring goes through a detailed inspection, a new setting is carefully crafted, and then your stones are securely reset. Because of this, a remake typically takes a month or longer. We will provide a personalized estimate once your piece has been evaluated.

Eligibility

This service is exclusively for authentic Lavender Creek Gems jewelry. We are unable to inspect or repair jewelry made by other designers or brands.