POLICIES & FAQs

Shipping

  • All domestic (US) orders will be shipped via UPS Next Day Air, signature required.*This excludes international orders.

  • Shipping costs are calculated at checkout.

  • All packages will be fully insured and packed in UPS branded boxes for discreet shipping.

  • You will receive a shipping confirmation email when your order has been prepared for shipment. Tracking information will be provided in this email.

  • Please don't hesitate to inform us if your address happens to change while we're in the process of creating your custom design. We're fully aware that life can bring unexpected changes, and we're here to ensure this process is as seamless as possible for you.

  • Our shipper will attempt delivery three times and if there is no one available to sign for a package, the package will be returned to us. We will contact you to make arrangements for reshipment once we receive the returned package. Any reshipping costs are the customer's responsibility.

All international shipments will be shipped via UPS, signature required.

PLEASE NOTE: Please be aware that your country may charge you additional import/customs fees to release your package from customs. You are fully responsible for paying these fees. Refusal/failure to pay the associated customs/import fees will incur a 30% restocking fee when the item has been returned to us. You will receive a refund with this restocking fee deducted.

  • Custom orders will not be refunded for failure to pay customs fees.
  • Shipping is calculated at checkout.

Processing for all items takes 1-2 business days before they are shipped. We ship Mondays through Thursdays to prevent shipments from lingering in courier warehouses over the weekend. Please be sure to check these processing times before placing your order, especially if you have a deadline. Keep in mind that delays can occur with mail couriers, so it's advisable to be prepared for any potential hiccups.

  • Orders requiring a ring resizing require an additional 1-3 business days for processing.

  • All made-to-order pieces have a lead time of 2-4 weeks, excluding custom orders.

Please note: UPS does not deliver our packages on weekends.

Feel free to email us for any special requests or further assistance.

Cancellations & Returns

  • We're here to assist with any changes to orders or cancellations. Please submit requests within 24 hours by using our contact form. Requests beyond 24 hours cannot be guaranteed.

  • Customers requesting refunds will be paid the full amount less a 10% restocking fee.

  • Customers requesting store credit will receive it either as a gift card or as a credit applied to a new order on our website.

  • Sale items are not eligible for return or cancellation.

Lavender Creek Gems is happy to offer returns on in-stock and ready-to-ship items purchased online with a postmark date within 5 days of receipt of item, with the condition that the item has been returned in its original state at the time of purchase. Please contact us as soon as possible for return instructions. All returns require prior authorization. Resized in-stock rings are ineligible for return.

Please review these important details about returns before submitting a request:

  • Pieces must be in the same condition as when they were received, and must be in original packaging with all cards, certifications, boxes, etc. included.

  • Customers requesting refunds will be paid the full amount less a 10% restocking fee and a return shipping label, if requested. Original shipping costs will not be refunded.

  • If purchasing a loose gemstone for a custom piece, and you would like to request a cancellation before paying the custom design deposit, you will incur a restock fee of 10%.

*All custom orders and made-to-order pieces are non-returnable/refundable.

*All sale items are ineligible for return.

  • We are not responsible for lost or damaged items.

  • We reserve the right to not accept returned items that are not in new/unused condition. 

  • We will happily provide a return shipping label. Otherwise, items must be sent via FedEx or UPS overnight or 2 Day. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). Customers are responsible for return shipping costs.

  • If you are returning your item to us from outside of the United States, we are not liable for any import/customs fees that may be required by your mail courier. Failure to pay customs fees may result in your piece being returned to you.  

  • If you have purchased an in-stock piece and you have requested to have it altered in any way, this is considered a custom piece and cannot be returned or refunded. Resized in-stock rings are ineligible for return. Unauthorized repairs/ring resizing invalidates Lavender Creek Gems' warranty. You can see more about our warranty here.

  • Any refunds will be credited back to the original method of payment. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on the customer’s bank account. 

Payment

We accept all major credit cards, as well as Apple Pay, and Google Pay.

Lavender Creek Gems is pleased to offer payment plans via Shop Pay Installments, a partnership with Affirm. This option is available at checkout.

Note: This option is only available to US customers.

Find out more information here.

Sizing

All of our in-stock pieces are a standard US 7.

Please note that our ring resizing capabilities are limited to adjustments of 2 sizes up or down. This limitation is in place to maintain the structural integrity, design, and overall quality of the ring. Making more drastic size changes can potentially compromise these factors. So, while we'd love to accommodate all size requests, we want to ensure that the final product remains as beautiful and durable as intended.

Should you require a ring size that falls outside the range we can accommodate for our available in-stock pieces, we invite you to explore the possibility of a custom ring design with us. With a custom design, we have the flexibility to craft a ring in any size that suits your preferences. Feel free to reach out with any questions or concerns-we're here to help!

We provide ring sizers at no cost to you! You just pay for shipping at checkout. You can find them here.

Alternatively, if you prefer to be sized locally, we suggest having your finger sized with 1 or 2 reputable jewelers.

Resizing requires an additional 2-3 business days for processing.

For the initial 6 months following your purchase, we are pleased to offer a complimentary resizing service for your ring to ensure a perfect fit. Please note that any resizing requests made beyond this 6-month period will be subject to a fee.

Additionally, please be informed:

  • If your ring has already undergone resizing at the time of the original order, you will not be eligible for the complimentary resizing service.
  • All associated shipping costs related to resizing will be the responsibility of the customer.

If you wish to inquire about resizing, please reach out to us here.

Diamonds

We're absolutely thrilled that you're interested in our diamonds. We specialize in both natural and lab-created diamonds.

Please note that all accent stones are natural diamonds unless otherwise stated in the product description. 99.9% of our in-stock pieces are made with natural diamond accents.

Yes! Each center diamond is hand chosen by Brianna, and we exclusively source GIA or IGI graded diamonds. This includes lab grown diamonds.

It's important to mention that we don't grade melee (accent) stones. The grading cost for these smaller stones is relatively high compared to their value. Melee stones are typically sold in sizable parcels, sometimes comprising hundreds of diamonds, making individual grading impractical.

Gemstones

All gemstone purchases are only available to be used in a custom one-of-a-kind Lavender Creek Gems piece. We do not sell loose gemstones, but we are very excited to work with you on a custom piece featuring one of our carefully curated stones.

We do require our custom order deposit to hold any stones. This is nonrefundable. See more about our deposit here.

Rest assured that we only provide ethically mined stones, that do not contribute to human suffering, or conflict. We specifically source all of our gemstones from small independent miners and brokers. 98% of our tourmaline stones are sourced as rough and custom cut in the US.

Our diamonds are only sourced through our trusted diamond supplier, whose standards abide by the Kimberly Process and comply with the World Diamond Council System of Warranties, and is also a member of the Responsible Jewellery Council.

All polished, mined diamonds sold by our supplier(s) are:

  • Exported and imported with a government-validated certificate stating the diamonds are conflict-free.
  • Transported between signatory countries in a sealed, tamper-proof container.
  • Sold with a statement from the seller on all invoices guaranteeing the diamonds sold are conflict-free.

At Lavender Creek Gems, we exclusively use naturally mined gemstones, avoiding any lab-created alternatives. Each of our pieces is meticulously crafted using ethically sourced gemstones, all personally handpicked by Brianna.

Some of our sapphires are accompanied by a report, although not every stone in our collection includes one. Our semi-precious stones, which we highly value despite their classification, do not come with a report. This is because they are often sourced in their raw form and then expertly cut by our team. If you wish to obtain a report from GIA for your stone, we are more than willing to facilitate this service for a fee of $250. You can purchase a GIA report for your piece here.

For any further inquiries, please do not hesitate to contact us.

All other FAQs

Although we recreate our styles, we cannot use the exact same gemstone for each new piece due to the unique nature of natural gemstones. We do, however, make an effort to recreate our styles using similar gemstones whenever possible. Diamonds are the exception, as they are more plentiful, and allow us to recreate pieces almost exactly.

Recreating a one-of-a-kind gemstone ring can be challenging due to several reasons:

  • Unique Gemstones: Each natural gemstone possesses distinct colors, patterns, inclusions, or cuts that render them truly one-of-a-kind. Finding a similar gemstone that matches the exact characteristics of the original can be extremely difficult. Using rare, high quality stones is the most important aspect of LCG, and while we try to accomodate most requests for replications, this is something we strive to keep consistent.

  • Variability in Gemstones: Natural gemstones are formed under unique geological conditions, resulting in variations in color, clarity, and overall appearance. Even if you manage to find a similar gemstone, it's unlikely to be an exact match in terms of all these aspects.

  • Exact Measurements: Achieving the exact measurements and proportions of a one-of-a-kind stone can be difficult. Even a slight deviation in dimensions can affect the overall look and comfort of the ring. Approximately 95% of our tourmaline stones are personally cut by us, and we frequently shape them according to the natural form of the rough stone. It's important to note that not all rough stones can be faceted into identical shapes.

  • Market Fluctuations & Scarcity: The availability and pricing of gemstones can change over time due to market fluctuations and sourcing challenges. This can impact the feasibility of recreating a piece at a similar cost. This holds particularly true in the present moment, more so than ever before. The demand for high quality colored stones is astronomically high, and in turn makes it difficult to source more rare stones.

Absolutely! Every gemstone LCG piece is genuinely one of a kind and will never be replicated. Each gemstone is entirely unique, and it's highly unlikely to find an identical piece again. If there's a particular item in my store that catches your eye, I recommend acting swiftly, as it may never be available again.

Each piece is meticulously designed with specific stones and metal, ensuring they complement each other perfectly. It's important to note that the metal used in each piece is also integral to its design and cannot be substituted for another metal. Also, please not that the stones cannot be interchanged or substituted for another stone in any piece.

We pride ourselves on the uniqueness of every piece we create, each made with love. However, while our gemstone pieces are truly one-of-a-kind, diamond pieces are easier to replicate and can be more readily reproduced.

Ensuring the satisfaction of my customers is a top priority for Lavender Creek Gems. However, the unique sourcing challenges associated with colored gemstones such as emeralds, sapphires, and tourmalines, etc., can make it difficult to reliably meet expectations. While I strive to accommodate all requests, maintaining a waitlist for extended periods may not always be feasible for my small business. Thank you for your understanding and continued support.

Please also see the above FAQ in regards to recreating one-of-a-kind pieces.

All LCG pieces are crafted in the United States, with casted, recycled gold, and then hand finished.

Absolutely. At LCG, we understand the significance of ethical sourcing not only in our gemstones and diamonds but also in our manufacturing processes. We want to assure you that our manufacturing partner is a proud member of the Responsible Jewelry Council and our diamond suppliers also adhere to the Kimberley Process.

From the initial stages of production to the final creation of our jewelry pieces, we prioritize sustainability, fair labor practices, and environmental responsibility.

All of our pieces are made with solid metals, and nothing is plated. Our current metal offerings are as follows:

  • 10K, 14K, 18K, 22K Gold
  • 18K Royal Yellow Gold
  • 18K Yellow Euro
  • 10K, 14K, 18K Green Gold
  • 14K, 18K White Gold with Palladium (no nickel)
  • .950 Platinum (cobalt)

Unfortunately, we do not use customer provided stones, nor do we melt down jewelry to incorporate into a custom piece.

Although it is flattering that you express interest in using our designs, please note that we do not offer our settings for sale.

LCG currently operates exclusively online, but we hope to one day establish a physical location to meet all you wonderful people in person! We are based in Georgia, USA.

At this time, we do not offer formal jewelry appraisal services, as we do not have a trained appraiser on staff. For accurate assessments, we recommend consulting a local jewelry store with a qualified appraiser. They have the expertise needed to provide precise evaluations for your valuable pieces. If you have any questions or need further assistance, please feel free to reach out to us via our contact form.

Warranty

Please see our warranty page here.