POLICIES & FAQs
- All domestic (US) orders over $1000 qualify for free shipping and will be shipped and insured via FedEx 2 Day or UPS 2nd Day Air, signature required. *This excludes international orders.
- All other orders will be shipped via the selected courier at checkout.
- We will notify you before your order is fulfilled and shipped.
- Please don't hesitate to inform us if your address happens to change while we're in the process of creating your custom design. We're fully aware that life can bring unexpected changes, and we're here to ensure this process is as seamless as possible for you.
- Our shipper will attempt delivery three times and if there is no one available to sign for a package, the package will be returned to us. We will contact you to make arrangements for reshipment once we receive the returned package. Any reshipping costs are the customer's responsibility.
All international shipments will be shipped via UPS, signature required.
PLEASE NOTE: Please be aware that your country may charge you additional import/customs fees to release your package from customs. You are fully responsible for paying these fees. Refusal/failure to pay the associated customs/import fees will incur a 30% restocking fee when the item has been returned to us. You will receive a refund with this restocking fee deducted.
- Custom orders will not be refunded for failure to pay customs fees.
- Shipping is calculated at checkout.
All shipments are scheduled for Mondays and Wednesdays to ensure timely and efficient delivery.
Orders requiring a ring resizing will be completed on the following Monday and ship by Wednesday.
All made-to-order pieces have a lead time of 2-4 weeks, excluding custom orders.
CANCELLATIONS & RETURNS
- We're here to assist with any changes to orders or cancellations. Please submit requests within 24 hours by using our contact form.
- Customers requesting refunds will be paid the full amount less a 10% restocking fee.
Lavender Creek Gems is happy to offer returns and exchanges on in-stock and ready-to-ship items purchased online with a postmark date within 5 days of receipt of item, with the condition that the item has been returned in its original state at the time of purchase. Please contact us as soon as possible for return/exchange instructions. All returns and exchanges require prior authorization and a Return Authorization Number labeled on the package.
Please review these important details about returns and exchanges before submitting a request:
- Pieces must be in the same condition as when they were received, and must be in original packaging with all cards, certifications, boxes, etc. included.
- Customers requesting refunds will be paid the full amount less a 10% restocking fee and a return shipping label, if requested. Original shipping costs will not be refunded.
- If purchasing a loose gemstone for a custom piece, and you would like to request a cancellation before paying the custom design deposit, you will incur a restock fee of 10%.
- Exchanges will not incur the 10% restocking fee and any remaining balance will be given in store credit in the form of a gift card.
*All custom orders and made-to-order pieces are non-returnable/refundable.
*All sale items are ineligible for return.
- We are not responsible for lost or damaged items.
- We reserve the right to not accept returned items that are not in new/unused condition.
- We will happily provide a return shipping label. Otherwise, items must be sent via FedEx or UPS overnight or 2 Day. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). Customers are responsible for return shipping costs.
- If you are returning your item to us from outside of the United States, we are not liable for any import/customs fees that may be required by your mail courier. Failure to pay customs fees may result in your piece being returned to you.
- If you have purchased an in-stock piece and you have requested to have it altered in any way, this is considered a custom piece and cannot be returned or refunded. Resized in-stock rings are ineligible for return. Unauthorized repairs/ring resizing invalidates Lavender Creek Gems' warranty. You can see more about our warranty here.
- Any refunds will be credited back to the original method of payment. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on the customer’s bank account.
We accept all major credit cards, as well as Apple Pay, and Google Pay.
Lavender Creek Gems is pleased to offer payment plans via Shop Pay Installments, a partnership with Affirm. This option is available at checkout.
Note: This option is only available to US customers.
Find out more information here.
All of our in-stock pieces are a standard US 7.
Please note that our ring resizing capabilities are limited to adjustments of 2 sizes up or down. This limitation is in place to maintain the structural integrity, design, and overall quality of the ring. Making more drastic size changes can potentially compromise these factors. So, while we'd love to accommodate all size requests, we want to ensure that the final product remains as beautiful and durable as intended.
Should you require a ring size that falls outside the range we can accommodate for our available in-stock pieces, we invite you to explore the possibility of a custom ring design with us. With a custom design, we have the flexibility to craft a ring in any size that suits your preferences. Feel free to reach out with any questions or concerns-we're here to help!
We provide ring sizers at no cost to you! You just pay for shipping at checkout. You can find them here.
Alternatively, if you prefer to be sized locally, we suggest having your finger sized with 1 or 2 reputable jewelers.
Resizing will be scheduled for Mondays, and you can expect it to be completed within 1 to 2 business days.
In the first year after your purchase, we offer complimentary resizing for your item. Please note that any additional resizing beyond this period will be subject to a fee.
We're absolutely thrilled that you're interested in our diamonds. We specialize in both natural and lab-created diamonds.
Please note that all accent stones are natural diamonds unless otherwise stated in the product description. 99.9% of our in-stock pieces are made with natural diamond accents.
Yes! Each center diamond is hand chosen by Brianna, and we exclusively source GIA or IGI graded diamonds. This includes lab grown diamonds.
It's important to mention that we don't grade melee (accent) stones. The grading cost for these smaller stones is relatively high compared to their value. Melee stones are typically sold in sizable parcels, sometimes comprising hundreds of diamonds, making individual grading impractical.
All gemstone purchases are only available to be used in a custom one-of-a-kind Lavender Creek Gems piece. We do not sell loose gemstones, but we are very excited to work with you on a custom piece featuring one of our carefully curated stones.
Rest assured that we only provide ethically mined stones, that do not contribute to human suffering, or conflict. We specifically source all of our gemstones from small independent miners and brokers. 98% of our tourmaline stones are sourced as rough and custom cut in the US.
Our diamonds are only sourced through our trusted diamond supplier, whose standards abide by the Kimberly Process and comply with the World Diamond Council System of Warranties, and is also a member of the Responsible Jewellery Council.
All polished, mined diamonds sold by our supplier(s) are:
- Exported and imported with a government-validated certificate stating the diamonds are conflict-free.
- Transported between signatory countries in a sealed, tamper-proof container.
- Sold with a statement from the seller on all invoices guaranteeing the diamonds sold are conflict-free.
The majority of our sapphires are accompanied by a report, although not every stone in our collection includes one. Our semi-precious stones, which we highly value despite their classification, do not come with a report. This is because they are often sourced in their raw form and then expertly cut by our team. If you wish to obtain a report from GIA for your stone, we are more than willing to facilitate this service for a fee of $250.
For any further inquiries, please do not hesitate to contact us.
All other FAQs
People often ask us whether this holds true, and if we're being brief: sort of.
While we can recreate a particular style, recreating a one-of-a-kind gemstone ring can be challenging due to several reasons:
- Unique Gemstones: Each natural gemstone possesses distinct colors, patterns, inclusions, or cuts that render them truly one of a kind. Finding a similar gemstone that matches the exact characteristics of the original can be extremely difficult. Using rare, high quality stones is the most important aspect of LCG, and while we try to accomodate most requests for replications, this is something we strive to keep consistent.
- Variability in Gemstones: Natural gemstones are formed under unique geological conditions, resulting in variations in color, clarity, and overall appearance. Even if you manage to find a similar gemstone, it's unlikely to be an exact match in terms of all these aspects.
- Exact Measurements: Achieving the exact measurements and proportions of a one-of-a-kind stone can be difficult. Even a slight deviation in dimensions can affect the overall look and comfort of the ring. Approximately 95% of our tourmaline stones are personally cut by us, and we frequently shape them according to the natural form of the rough stone. It's important to note that not all rough stones can be faceted into identical shapes.
- Market Fluctuations & Scarcity: The availability and pricing of gemstones can change over time due to market fluctuations and sourcing challenges. This can impact the feasibility of recreating a piece at a similar cost. This holds particularly true in the present moment, more so than ever before. The demand for high quality colored stones is astronomically high, and in turn makes it difficult to source more rare stones.
All LCG pieces are created in the United States, with casted, recycled gold, and then hand finished.
All of our pieces are made with solid metals, and nothing is plated. Our current metal offerings are as follows:
- 10K, 14K, 18K, 22K Gold
- 18K Royal Yellow Gold
- 18K Yellow Euro
- 10K, 14K, 18K Green Gold
- 14K, 18K White Gold with Palladium (no nickel)
- .950 Platinum (cobalt)
Unfortunately, we do not use customer provided stones, nor do we melt down jewelry to incorporate into a custom piece.
Although it is flattering that you express interest in using our designs, please note that we do not offer our mountings for sale.