Our current turnaround time for all custom pieces is 6-8 weeks, from start to finish. We take pride in crafting each piece with utmost care and attention to detail, ensuring that you receive a truly special and one-of-a-kind piece. This timeframe is contingent upon the availability of the desired center stone, and if the specific stone is readily accessible, the process can be as little as 3-4 weeks. However, in cases where the desired stone requires sourcing, the turnaround time may vary. We assure you that we will make every effort to minimize any delays and keep you informed throughout the process.

To ensure a seamless and stress-free experience, we strongly advise customers with specific proposal dates or special occasions to make arrangements at least 3 months in advance. Planning ahead allows us to cater to your needs efficiently and guarantee a successful event.

We suggest checking out some of our styles on our website or our social media pages to gather what designs and/or gemstones you like, and keep a note of them to use in our custom order form. This gives us a better idea of what look you're after, along with what stones you'd like to use in your piece. 

Compiling a list of questions is also very helpful! We are here to answer any questions you may have about certain gemstones and any other aspect you may be unsure of during the jewelry design process.  

Unfortunately, we do not use customer provided stones, nor do we melt down jewelry to incorporate into a custom piece.

We require a $500 deposit for all custom orders. This non-refundable amount will be applied towards the final cost of your piece. The deposit includes up to 1 CAD modification after the initial design, ensuring meticulous attention to detail. Please note that additional CAD modifications or specific requests for stone sourcing may incur additional fees. 

Yes! We offer payment plans via Shop Pay Installments, a partnership with Affirm. Please let us know ahead of time if you are planning on using this feature for your custom piece. 

All LCG pieces are covered under a limited lifetime guarantee against any workmanship or manufacturer defect. It does not cover normal wear and tear, misuse, neglect, or theft.

We will cover the loss of the first melee (small) stone under 0.05ct or any stone up to 1.5mm in length. Please note that center stones are not covered under warranty, so we encourage you to insure your jewelry under homeowners, renters, or an independent insurance company immediately upon receipt of your piece.

We offer repair services for all LCG jewelry resulting from regular usage. We retain the right to determine what constitutes typical wear and tear. Unauthorized repairs conducted outside of Lavender Creek Gems will void your warranty, including ring resizing.

Yes! Brianna will be in constant contact with you throughout the entire process. She will send photos and videos of your chosen center stone, along with your 3D design rendering(s). You will also receive a video of the piece before it is shipped.